Effective Date: 21 October 2020

This Cookie Policy applies to information collected and used by Sister Holdings Limited, a company registered in England and Wales under number 12111207 whose registered office is at 34 Park Street, London, W1K 2JD, and its subsidiaries (together, “Sister”, “us”, “we”, “our”) when users access the Sister website at . This information is collected through instruments known as cookies and various other technologies used to set and interact with cookies on our site, including tools such as web beacons and tracking Pixels.

You are free to ask us to (or set your browser or operating system settings to) limit certain tracking or to decline cookies in relation to cookies which are not necessary, but by doing so, you may not be able to use certain features on our website or take full advantage of all of our offerings.

In certain circumstances, we collect personal data about you through these cookies which may include your IP address, information about the way you use our website, your choice of internet browser, the type of device you’re accessing our website from and where you are in the world. Where any information we collect through cookies qualifies as personal data, this Cookie Policy and our Privacy Policy applies to the collection and use of such personal data.


Cookies are small text files that are placed on your computer, phone or other device by certain websites that you visit or emails that you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies on our website in order to give you a personalised and more streamlined online experience.

Cookies can be ‘first party’ or ‘third party’ cookies depending on the domain that sets them. In relation to our website, first party cookies are set by us and information is collected and used by us in accordance with the terms of this Cookie Policy and our Privacy Policy. Third party cookies are set by third parties and information is collected and used in accordance with their policies.

First and third party cookies can be ‘persistent’ or ‘session’ cookies depending on their duration. Persistent cookies remain on a user's device for the period of time specified in those cookies and are activated each time that user visits the platform that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted. Our website uses both persistent and session cookies.


We collect and use cookies on our website for the following purposes:

Essential Cookies

These cookies allow our website to function as intended, including but not limited to:

  • Balancing website traffic to ensure all our users can enjoy consistent and reliable access;
  • Limiting traffic to key sections of our website to maintain consistent performance; and
  • To honour your privacy and cookie preferences.

These cookies are essential to make our website work correctly and therefore cannot be turned off or rejected. They enable you to move around our website and use our features. Without these, you would not be able to navigate between pages or use certain vital features of our website. These cookies are necessary for the use of our website and we do not require your consent for use of these particular cookies. If you do not want us to collect such information, you must cease using our website immediately. By continuing to use our website, you accept that these necessary cookies are vital for provision of such services and will be placed on your browser as normal.

Functional Cookies

These cookies make navigating our website easier for you, enhance your browsing experience, and allow for enhanced functionality, including but not limited to:

  • Ensuring the content of your page loads quickly and effectively.

Analytics Cookies

These cookies are used to gather statistics on how you navigate our website, including but not limited to:

  • Gaining insights into how you navigate our website so that we can provide you a more relevant browsing experience and improve on our services.

All information these cookies collect is aggregated and therefore anonymous and used only to improve how our website works.

Marketing Cookies

We do not use any marketing cookies on our website.


We keep a record of all the Cookies we use on our website and some of the other important technologies which interact with Cookies on our website, such as tracking Pixels. We update this register regularly.

The table below explains the Cookies we use and why.




Universal Analytics (Google)





These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data for more information.


You can change your cookie preferences at any time by clicking on "Change Cookie Settings" below and choosing whether to accept ("I Agree") or reject ("I Disagree") cookies. You may need to refresh your page for your settings to take effect.


If you have any queries or requests concerning this cookie policy or how we handle your information more generally, please get in touch with us using the following details:

Post: FAO Web Team, Sister Group Limited, 34 Park Street, London, England, W1K 2JD